SAP Support from Homine: Your IT team is here

Not all companies want to have their own IT team. The reason is simple: it is expensive to keep professionals full time “indoors”, even more triggered intermittently. That is, with idle hours.

Today, companies seek performance, quality and cost optimization, with a final focus on the efficiency of their processes. Therefore, many of them give up a dedicated IT team and seek AMS services in the market (Application Management Services) – or Help Desk – to support your technology systems, bringing better cost-effectiveness to your operation.

Homine has been operating in the SAP Support market for over 20 years. We are a reference in this segment, serving national and international clients such as AgroFresh, Emerson Electric, Styropek and others, which have the know-how from our IT team to support SAP modules as well as the Mastersaf platform.

What are the differentials of Homine's SAP Support?

We provide our clients with a team of professionals with advanced experience and a delivery above the market average. We have been operating in this segment for decades, which is why we have a team of senior consultants, with proven expertise.

One of the support modalities is the Multimodular, with expert consultants able to offer technical coverage to all SAP modules and to attend to the most diverse types of calls in the Brazil or abroad. The contracting of the service can be customized according to the needs of the client and his budget.

The company can hire a baseline monthly fee that varies between a fixed number of hours for our team to support all SAP modules, or, if you prefer, the customer can define the number of hours for specific modules.

It is also possible to adjust the availability of the service: 24/7, business hours or extended hours, with additional hours. all this flexibility when closing the SAP Support service contract, it provides an optimized and competitive price to the customer, meeting their budgetary conditions. return is the best value for money, without losing the guarantee of system performance.

And how does Homine's AMS service for SAP work?

Our teams work in person or remotely, in the format shared services. That is, customers share our support services, performed by a team of available 100% consultants. If a consultant is away from Homine or on another call, for example, the reported problem is quickly forwarded to another consultant, remotely.

The support process is agile It is automated. In the event of a problem in the SAP production environment, the customer registers a ticket on our online platform, Brazip. The ticket is forwarded to one of our professionals, who analyzes the reason for the call and forwards it to the ideal consultant for the service. The entire communication exchange for resolving the problem is registered on the platform.

The lower the experience of the consultant, the greater the number of questions to arrive at the diagnosis of the problem. The high experience of our team guarantees agility It is assertiveness in resolving claims. That is, we require fewer interactions and back-and-forth information with the caller, saving you time.

Each open ticket has a maximum resolution time, according to its level of criticality. These parameters are in the Service Level Agreement (SLA), which brings a table agreed with the customer for the provision of the support service.

To learn more about Homine's SAP support, or to request a quote, contact us by email comercial@homineinfo.com.br or phone (11) 3383-4000.